Return and Refund

Return and Refund Policy of Verozora

Return within 14 days

At Verozora, we want you to be satisfied with your purchase. If for any reason you are not satisfied, you can return the product within 14 days of receipt, provided the item is in its original condition.

Conditions for Returns

To be eligible for a return, the decorative item must meet the following conditions:

• The product must be unused and in its original condition.

• All accessories and instructions that came with the product must also be returned.

• The product must be returned in the original packaging, including any protective materials.

• The return form must be completed and included with the returned product. You can download this form via our website or request it from our customer service team.

If the returned product shows defects, faults, or damage that were not previously reported, this may affect the right to a full refund. In such cases, Verozora may issue a partial refund, depending on the decrease in value caused by usage.

Return Process

• Contact our customer service via [email] or our contact form to request a return shipment. We will guide you through the necessary steps and instructions.

• The costs for returning the product are at your own expense and depend on the chosen courier service. We advise sending the return shipment with tracking to avoid loss or damage to the package. This helps us verify that the shipment has arrived safely.

• If you are unsure about the courier service or the process, feel free to contact our customer service. We can advise you on the most cost-effective way to return the product.

Refunds

Once we have received and inspected the returned product, we will process the refund using the original payment method used when placing the order. Please note that processing times may vary depending on the payment method and financial institution.
We do our best to process the refund as quickly as possible, but it may take up to 10 business days for the refund to appear in your account, depending on the payment method used.

Damaged or Defective Products

If you have received a damaged or defective product, please contact our customer service immediately. We want to ensure you are helped quickly and will offer a solution such as a replacement product, repair, or refund.
In the case of a defective product, we kindly ask you to include photos of the damage or defect with your report so we can assist you more efficiently.

Questions and Support

Do you have questions about our return and refund policy, or do you need help returning a product? Feel free to contact our customer service. Our friendly staff will be happy to assist you and ensure you have a positive shopping experience at Verozora.nl.
You can reach us via [email] or through our contact form on the website. We are always ready to support you!

Important tips for your return shipment:

• Return form: Make sure to fill out the return form and include it with your return shipment. You can easily download the form from our website. If you have any questions about completing the form, feel free to contact our customer service.

• Return costs: The return shipping costs are at your own expense. We advise sending your return with tracking. This helps prevent loss or damage to the package and provides extra assurance that your return arrives safely. If you are unsure about the correct courier service, contact us for advice.

• Legal rights: Remember that you are always protected by Dutch consumer law. This means you are entitled to a refund if a product does not meet the guaranteed quality. If you receive a damaged or defective product, we are here to resolve the issue for you.

• Packaging and condition: The product must be returned in the original packaging, including protective materials. This is important to prevent damage and ensure a smooth return process.